Last updated: Aug 2026
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive an email with tracking information once your order ships.
Shipping Times
Because we work with trusted fulfillment partners to bring you the best product at the best price, please allow the following estimated delivery windows:
| Destination | Estimated Delivery Time |
|---|---|
| Domestic | 5–10 business days |
| International | 7–15 business days |
Please note: delivery times are estimates and not guaranteed, as they can be affected by customs processing, local courier delays, or high demand periods (holidays, sales events).
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We occasionally run free shipping promotions — any active offer will be shown at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive it.
Customs, Duties & Taxes
For international orders, the recipient is responsible for any customs duties, import taxes, or fees charged by their country's customs office. These charges are not included in your order total and are outside our control.
Lost, Delayed, or Missing Packages
If your order hasn't arrived within the estimated delivery window, please contact us at Support@CleanMyBottle.com with your order number, and we'll investigate with our shipping partner and make it right.
Returns & Refunds
We want you to love your CleanMyBottle kit. Here's how our guarantee works:
Satisfaction Guarantee: If you're not happy with your order, contact us within 30 days of delivery at Support@CleanMyBottle.com and we'll work with you on a replacement or refund.
Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to send anything back.
Change of Mind: If you'd like to return an unopened, unused item for a refund, contact us within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Non-Returnable Items: Opened cleaning powder sticks cannot be returned once used, for hygiene reasons.
Order Cancellations: Orders can be cancelled for a full refund only if they have not yet shipped. Contact us as soon as possible if you need to cancel.
Refund Timing: Once your return or refund request is approved, refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund to your account.
Contact Us
For any shipping or return questions, email Support@CleanMyBottle.com with your order number — we typically respond within 24–48 hours.